The day was winding
down, day 10 in the hospital, and who walked in the room? The resident and her attending. I was quite stunned to be honest. The day before I spoke with the Patient
Advocate for the hospital and explained what happened and wanted to make sure
that my voice was heard and most importantly that another patient was not
treated as poorly as we were.
The resident walked
in and I could see that it was probably the hardest thing she had done to
date. I could see she was on the verge
of tears. She was very apologetic, never
intended to come across the way she did and was almost beside herself that it
had happened. Of course, I accepted her
apology, made sure I told her how she made me feel "dismissed" and
that the "pain program" at the hospital did not meet our needs. It was obvious that there is a component
missing for patients like my son and the attending and I had some very good
discussion.
I was gracious, but
firm and ended with hugging each of them.
I can sometimes be a little too passionate for my own good.
The truth is (and I
told her this) that I had absolutely no idea what her day had been like when
she came in our room that day. I knew
she had many other patients and fires to put out but I made sure she understood
that my main concern was my son. That I
would do anything in the world for him, that I would leave no stone unturned to
find a way to ease his pain and help him improve. And that despite her day, he was my ultimate
concern.
Things on day 11 are
improving. And I am praying day 12 will
bring better things.
1 comments:
Glad she apologized! Because you stood up for yourself and your son, others will now have better treatment from the resident. Sounds like she needed that eye opener.
Yay, mama bear!
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